Terms & Conditions

Terms & Conditions

Last Updated: [Insert Date]

Welcome to Dlvrd. These Terms & Conditions (“Terms”) govern your access to and use of the Dlvrd website, mobile application, and related food delivery services (collectively, the “Platform”).

By accessing or using Dlvrd, creating an account, placing an order, or using any service provided through the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.

1. About Dlvrd

Dlvrd is a technology platform that connects customers with participating restaurants, food businesses, and delivery partners to facilitate the ordering and delivery of food and related products.

Dlvrd may provide certain services directly and may also facilitate services provided by independent restaurants and delivery partners.

Dlvrd does not necessarily prepare, manufacture, or package the food ordered through the Platform. The restaurant or food business is responsible for the preparation, quality, ingredients, packaging, and availability of its products.

2. Eligibility

To use Dlvrd, you must:

• Be legally capable of entering into a binding agreement.

• Provide accurate and complete information when creating an account.

• Use the Platform only for lawful purposes.

• Comply with all applicable laws and regulations.

• Be responsible for maintaining the confidentiality of your account information.

If you are using Dlvrd on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Account Registration

Certain features of Dlvrd may require you to create an account.

You agree to provide accurate, current, and complete information and to update your information whenever necessary.

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

You must notify Dlvrd immediately if you believe that your account has been accessed or used without authorization.

Dlvrd reserves the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or violate these Terms.

4. Food Ordering

Customers may browse restaurants, menus, products, prices, delivery options, and other information available on the Platform.

When placing an order, you are responsible for:

• Selecting the correct restaurant and items.

• Reviewing item descriptions and available options.

• Providing accurate delivery information.

• Checking your order before confirming it.

• Ensuring that someone is available to receive the order where required.

Once an order has been submitted, it may not always be possible to modify or cancel it.

An order is considered accepted only after confirmation through the Platform. Dlvrd or the restaurant may decline or cancel an order due to reasons including item unavailability, restaurant closure, operational issues, payment problems, incorrect information, or suspected fraudulent activity.

5. Menu Items and Food Information

Restaurants are responsible for providing accurate information about their menu items.

Food images displayed on Dlvrd may be for illustrative purposes and may not exactly represent the delivered product.

Menu availability, ingredients, portion sizes, prices, nutritional information, and other product details may change without notice.

Customers are responsible for reviewing available food information before placing an order.

If you have allergies, dietary restrictions, or specific food requirements, you should contact the restaurant directly before ordering. Dlvrd does not guarantee that food will be free from allergens or cross-contamination.

6. Prices and Taxes

Prices displayed on Dlvrd may include or exclude applicable taxes, service charges, delivery fees, packaging charges, or other applicable charges.

The total amount payable will be displayed before the order is confirmed, where applicable.

Restaurants and Dlvrd may change prices, fees, or charges at any time. Changes will generally apply to new orders and will not affect orders that have already been confirmed unless otherwise permitted by law.

7. Payment

Dlvrd may support multiple payment methods, including credit/debit cards, digital wallets, online payment services, cash payments, or other methods made available through the Platform.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. Dlvrd may not store complete payment card information where payment processing is handled by third-party providers.

If a payment is declined or cannot be processed, Dlvrd may cancel or suspend the relevant order.

8. Delivery

Dlvrd facilitates delivery through its delivery partners or other delivery arrangements made available through the Platform.

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

• Restaurant preparation time.

• Traffic and road conditions.

• Weather conditions.

• High order volumes.

• Delivery partner availability.

• Incorrect or incomplete delivery information.

• Events or circumstances outside Dlvrd's reasonable control.

You are responsible for providing an accurate delivery address and contact information.

If the delivery partner cannot complete delivery because the customer is unavailable, provides an incorrect address, refuses the order, or cannot be contacted, additional charges may apply and the order may not be eligible for a refund.

9. Order Cancellation

Cancellation rules may vary depending on the restaurant, order status, payment method, and applicable law.

You may request cancellation through the Platform where the cancellation option is available.

Once a restaurant has started preparing an order or a delivery partner has been assigned, cancellation may not be possible or may result in cancellation charges.

Dlvrd or the restaurant may cancel an order where necessary due to operational issues, unavailable products, restaurant closure, delivery problems, payment issues, suspected fraud, or other reasonable circumstances.

10. Refunds and Credits

Refunds may be provided where an order is cancelled, incorrectly fulfilled, unavailable, or otherwise qualifies for a refund under Dlvrd's applicable refund policy.

Refund eligibility may depend on the circumstances of the order.

Where approved, refunds may be issued to the original payment method or provided as Dlvrd credits, depending on the circumstances and applicable payment rules.

Dlvrd may request photographs, order information, or other reasonable evidence when reviewing a refund or complaint.

Refunds will not generally be provided for issues caused by incorrect customer information, failure to receive an order, change of mind after preparation, or circumstances outside Dlvrd's control, except where required by law.

11. Promotions, Discounts and Coupons

Dlvrd may offer promotional codes, discounts, vouchers, credits, loyalty benefits, or other promotional offers.

Promotions may be subject to additional terms, including expiry dates, minimum order values, restaurant restrictions, usage limits, geographic restrictions, or payment-method requirements.

Unless expressly stated otherwise:

• Promotions cannot be exchanged for cash.

• Promotions cannot be transferred or sold.

• Only one promotional offer may be used per order.

• Dlvrd may withdraw or modify promotions where permitted by law.

Dlvrd reserves the right to reject or cancel promotional benefits obtained through fraud, misuse, or violation of promotional terms.

12. Restaurant Responsibilities

Restaurants listed on Dlvrd are responsible for:

• Preparing and packaging food safely.

• Providing accurate menu and allergen information.

• Maintaining required licenses and permits.

• Ensuring food quality and compliance with applicable food safety laws.

• Accepting and preparing orders within reasonable timeframes.

• Providing accurate availability and pricing information.

Dlvrd may not be responsible for the preparation, ingredients, quality, safety, or nutritional content of food supplied by restaurants.

13. Delivery Partner Responsibilities

Delivery partners using Dlvrd may be independent contractors, employees of delivery companies, or other authorized service providers, depending on the applicable arrangement.

Delivery partners are expected to:

• Collect and deliver orders appropriately.

• Follow applicable traffic and safety laws.

• Handle customer orders with reasonable care.

• Use accurate delivery information.

• Communicate with customers where necessary to complete delivery.

Delivery partners may not misuse customer information or use the Platform for unlawful activities.

14. User Conduct

You agree not to:

• Use Dlvrd for unlawful or fraudulent purposes.

• Create multiple accounts to abuse promotions or services.

• Provide false or misleading information.

• Attempt to gain unauthorized access to the Platform.

• Interfere with the operation or security of Dlvrd.

• Reverse engineer, copy, modify, or reproduce the Platform without authorization.

• Use automated systems, bots, scripts, or scraping tools without permission.

• Harass, threaten, abuse, or discriminate against restaurants, delivery partners, Dlvrd employees, or other users.

• Submit false complaints or fraudulent refund requests.

• Attempt to manipulate ratings, reviews, orders, or promotions.

• Use another person's account without authorization.

Dlvrd may suspend or terminate access where it reasonably believes that a user has violated these Terms.

15. Reviews, Ratings and User Content

Users may be permitted to submit reviews, ratings, comments, photographs, feedback, or other content (“User Content”).

You are responsible for ensuring that your User Content is accurate and does not:

• Violate another person's rights.

• Contain unlawful, threatening, abusive, defamatory, or discriminatory material.

• Contain misleading or fraudulent information.

• Infringe intellectual property rights.

• Contain malicious software or harmful material.

By submitting User Content, you grant Dlvrd a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, modify, and publish that content for operating, improving, promoting, and marketing Dlvrd, subject to applicable law.

Dlvrd may remove User Content that violates these Terms or applicable law.

16. Intellectual Property

The Dlvrd Platform, including its software, design, graphics, logos, trademarks, text, images, features, functionality, and other materials, is owned by or licensed to Dlvrd and is protected by applicable intellectual property laws.

Except as expressly permitted by Dlvrd, you may not:

• Copy or reproduce the Platform.

• Modify or create derivative works.

• Distribute or commercially exploit Dlvrd content.

• Use Dlvrd trademarks or logos without written permission.

• Reverse engineer or attempt to obtain the source code of the Platform.

These Terms do not transfer ownership of any Dlvrd intellectual property to you.

17. Third-Party Services

Dlvrd may integrate with third-party services, including payment providers, mapping services, communication providers, analytics providers, restaurants, delivery services, and other technology providers.

Your use of third-party services may be subject to their own terms and privacy policies.

Dlvrd is not responsible for the availability, performance, policies, or practices of third-party services except where required by applicable law.

18. Privacy

Your use of Dlvrd is also governed by our Privacy Policy, which explains how Dlvrd collects, uses, stores, and shares personal information.

By using the Platform, you acknowledge that your information may be processed as described in the Privacy Policy and as permitted by applicable law.

19. Service Availability

Dlvrd aims to keep the Platform available and functioning properly but does not guarantee that the Platform will always be available, uninterrupted, secure, or error-free.

The Platform may occasionally be unavailable because of:

• Maintenance.

• Technical failures.

• Software or infrastructure issues.

• Network interruptions.

• Security incidents.

• Third-party service failures.

• Events beyond Dlvrd's reasonable control.

Dlvrd may modify, suspend, or discontinue any part of the Platform at any time, subject to applicable law.

20. Disclaimer

To the maximum extent permitted by applicable law, Dlvrd provides the Platform and related services on an “AS IS” and “AS AVAILABLE” basis.

Dlvrd does not guarantee that:

• The Platform will always be available.

• Orders will always be accepted or fulfilled.

• Delivery will occur within a specific estimated time.

• Menu information will always be accurate or current.

• Food will meet your individual preferences or dietary requirements.

• The Platform will be completely free from errors, interruptions, or security issues.

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by law, Dlvrd will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from or related to your use of the Platform.

This may include loss of profits, revenue, business opportunities, data, goodwill, or other intangible losses.

Dlvrd will not be responsible for matters outside its reasonable control, including restaurant operations, food preparation, third-party services, traffic conditions, weather, network failures, or actions of independent delivery partners, except where liability cannot legally be excluded.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Dlvrd, its affiliates, officers, employees, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your violation of these Terms.

• Your misuse of the Platform.

• Your violation of applicable laws.

• Your User Content.

• Your infringement of another person's rights.

• Fraudulent or unauthorized activity conducted through your account.

23. Account Suspension and Termination

Dlvrd may suspend, restrict, or terminate your access to the Platform if:

• You violate these Terms.

• You engage in fraudulent or abusive activity.

• Your account presents a security risk.

• Your use of the Platform may cause harm to Dlvrd or others.

• Required by law or regulatory authorities.

You may stop using Dlvrd at any time.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to survive termination.

24. Changes to These Terms

Dlvrd may update or modify these Terms from time to time.

When changes are made, the updated Terms will be posted on the Platform with a revised “Last Updated” date.

Your continued use of Dlvrd after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

25. Governing Law and Dispute Resolution

These Terms shall be governed by the laws applicable in the jurisdiction where Dlvrd operates, unless otherwise required by applicable consumer protection laws.

Any dispute arising from or relating to these Terms or your use of Dlvrd should first be raised with Dlvrd so that the parties may attempt to resolve the matter informally.

Where a dispute cannot be resolved informally, it may be submitted to the courts or dispute-resolution process having appropriate jurisdiction, subject to applicable law.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

26. Third-Party Links

Dlvrd may contain links or references to third-party websites, applications, or services.

These links are provided for convenience only. Dlvrd does not control or necessarily endorse third-party websites or services.

Your use of third-party services is subject to the terms and policies of those providers.

27. Electronic Communications

By using Dlvrd, you agree that Dlvrd may communicate with you electronically through email, SMS, phone calls, push notifications, in-app messages, or other available communication methods regarding your account, orders, payments, deliveries, promotions, and other service-related matters.

You may manage promotional communications using the unsubscribe or communication preferences provided by Dlvrd, subject to legally required service communications.

28. Notices

Dlvrd may provide notices through the Platform, email, SMS, push notifications, or other contact information associated with your account.

You are responsible for ensuring that your contact information remains accurate and accessible.

29. Force Majeure

Dlvrd will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government actions, war, civil unrest, strikes, pandemics, power outages, telecommunications failures, internet disruptions, transportation disruptions, or failures of third-party service providers.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain in full force and effect.

31. No Waiver

If Dlvrd does not immediately enforce any provision of these Terms, that does not mean Dlvrd has waived its right to enforce that provision in the future.

32. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without Dlvrd's prior written consent.

Dlvrd may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, subject to applicable law.

33. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms applicable to specific services, constitute the agreement between you and Dlvrd regarding your use of the Platform.

If there is a conflict between these Terms and specific terms applicable to a particular service, the specific terms will apply to the extent of the conflict.

34. Contact Us

If you have questions, complaints, concerns, or requests regarding these Terms or Dlvrd services, please contact us:

Dlvrd
Email: [support@dlvrd.com]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We will make reasonable efforts to review and respond to your request.